Evaluasi Sistem Antrian Pada Loket Pendaftaran Puskesmas Unter Iwes Kecamatan Sumbawa
Abstract
The best service includes providing fast service so that customers can arrive quickly. The service here can be in the form of improving the queuing system. Queues can occur if the need for a service exceeds the available demand. One service sector with a queuing system is the Community Health Center. The Community Health Center is a functional implementing unit that is a health development center for fostering community participation in the health sector. So, research was carried out to evaluate the queuing system at the Unter Iwes Health Center registration counter in Sumbawa District to optimize queuing services. The study results show that the queuing system currently used at the registration counter at the Unter Iwes Health Center, Sumbawa sub-district, namely Single Channel-Single Phase, is still optimal, as indicated by a steady state value of less than one. On Monday, it was found that the average queue in the system (????s) was one person, the average queue in the queue (????q) was one person, while the probability that the number of patients in the queue would not occur (????o) was 0%. The average waiting time in the system (????s) is 0.24 minutes, while the average waiting time in the queue (????q) is 0.15 minutes, the server busy level (K) is 64%, and the server unemployment level (W) is 36%.
References
[2] J. Heizer and B. Render, Manajemen Operasi Manajemen Keberlangsungan dan Rantai Pasokan, 5th ed. Jakarta: Salemba Empat, 2022.
[3] A. Azwar, Pengantar Administrasi Kesehatan. Tangerang: Binarupa Aksara, 2010.
[4] M. F. Satrianegara, Organisasi dan Manajemen Pelayanan Kesehatan : Teori dan Aplikasi Dalam Pelayanan Puskesmas dan Rumah Sakit. Jakarta: Salemba Medika, 2014.
[5] W. Puspitasari, Sumarti, and N. H. Qowi, “Hubungan Sistem Antrian dengan Kepuasan Pasien di Klinik Kandungan Rumah Sakit X Bojonegoro,” Media Komun. Ilmu Kesehat., vol. 13, no. 03, 2021.
[6] K. Hermanto and M. Z. Kautsar, “Optimasi Sistem Antrian Pada Loket Apotek RSUD Kabupaten Sumbawa,” J. Mat., vol. 12, no. 2, pp. 117–126, 2022, doi: 10.24843/JMAT.2022.v12.i02.p154.
[7] K. Hermanto, E. Ruskartina, I. Adiasa, and N. Hudaningsih, “Evaluation Of The Queue System Of A Driving License Application At Kepolisian Sumbawa Besar,” BAREKENG J. Math. Its Appl., vol. 17, no. 1, pp. 383–390, 2023, doi: https://doi.org/10.30598/barekengvol17iss1pp0383-0390.
[8] D. Trisusanto, C. Bariyah, and A. Kristanto, “Design of ergonomic work facilities on assembly station of mozaic stone for increasing work productivity,” Asia-Pacific J. Sci. Technol., vol. 25, no. 1, 2020.
[9] S. Harahap, U. Sinulingga, and S. Ariswoyo, “Analisis Sistem Antrian Pelayanan Nasabah Di Pt. Bank Negara Indonesia (Persero) Tbk Kantor Cabang Utama Usu,” Saintia Mat., vol. 2, no. 3, pp. 277–287, 2014.
[10] A. Brezavšček and A. Baggia, “Optimization of a Call Centre Performance Using the Stochastic Queueing Models,” Bus. Syst. Res. J., vol. 5, no. 3, pp. 6–18, 2014, doi: 10.2478/bsrj-2014-0016.
[11] Eliyah, Aden, and D. P. Sari, “Penerapan Sistem Antrian pada Fasilitas Pelayanan pada Loket Pengambilan Obat di Puskesmas Cigudeg Bogor Jawa Barat,” J. Mat., vol. 03, no. 02, pp. 38–44, 2021,
[12] R. Panday, A. S. Hartati, and D. Navanti, “Queue Systems Evaluation of Fast food Industrial,” INOBIS J. Inov. Bisnis dan Manaj. Indones., vol. 3, no. 1, pp. 17–26, 2019, doi: 10.31842/jurnal-inobis.v3i1.117.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish in UJMC (Unisda Journal of Mathematics and Computer Science) agree to the following terms:
1.Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
2.Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
3.Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
