AN APPRAISAL ON CUSTOMER SERVICE OF INDIA POST
Keywords:
India Post, Customer Service, Post Office, Account Holder, Courier Service
Abstract
This paper deals with the customer service of a head post office (HPO) under India Post. Data have been collected personally from 100 account holders of the post office. Account holders have been selected at random basis. A questionnaire has been used to collect the primary data. Data has been analyzed through different tables and using statistical tests. In this study, it was found that most of the account holders are satisfied with how the post office provides customer service.
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References
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(3) Chakrabarty, A. K. (2006). The Efficiency of LICI during the Post-Liberalization and Globalization period: A Case Study of West Bengal. Business Perspective, 8(2), 25-39.
(4) Citizen’s charter, India Post, http://www.indiapost.gov.in.
(5) Fountain, J. E. (2002). Paradoxes of Public Sector Customer Service. Governance, 14(1), 55-73.
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(7) Haemoon Oh. (1999). Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18(1), 67-82.
(8) Lakshmi, M. S., Ragunath, G and Aiswarya, R. (2020). A Study on Financial Services by Indian Post Office. Journal of Commerce, Accounting and Finance Management, 3(1), 25-32. DOI: http://doi.org/10.5281/zenodo.3759199.
(9) Ramasamy, T. (2006). Customer Service at Arruppukottai Head Post Office. Southern Economist, 45(1), 67-70.
(10) Vijaya, S. and Manthiri, A. A. (2017). Journal of International Academic Research for Multidisciplinary, 5(7). 71-83.
(2) Andreassen, T. W. & Lindestad, B. (1998). Customer loyalty and complex services. International Journal of Service Industry Management, 9(1), 7-23. https://doi.org/10.1108/09564239810199923.
(3) Chakrabarty, A. K. (2006). The Efficiency of LICI during the Post-Liberalization and Globalization period: A Case Study of West Bengal. Business Perspective, 8(2), 25-39.
(4) Citizen’s charter, India Post, http://www.indiapost.gov.in.
(5) Fountain, J. E. (2002). Paradoxes of Public Sector Customer Service. Governance, 14(1), 55-73.
(6) Gebert, H., Geib, M., Kolbe, L. & Riempp, G. (2002). Towards Customer Knowledge Management: Integrating Customer Relationship Management and Knowledge Management Concepts. Paper presented at the Second Internal Conference on Electronic Business, Taipei, Tiwan, Dec, 10-13.
(7) Haemoon Oh. (1999). Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18(1), 67-82.
(8) Lakshmi, M. S., Ragunath, G and Aiswarya, R. (2020). A Study on Financial Services by Indian Post Office. Journal of Commerce, Accounting and Finance Management, 3(1), 25-32. DOI: http://doi.org/10.5281/zenodo.3759199.
(9) Ramasamy, T. (2006). Customer Service at Arruppukottai Head Post Office. Southern Economist, 45(1), 67-70.
(10) Vijaya, S. and Manthiri, A. A. (2017). Journal of International Academic Research for Multidisciplinary, 5(7). 71-83.
Published
2025-01-15
How to Cite
Chakrabarty, A. (2025). AN APPRAISAL ON CUSTOMER SERVICE OF INDIA POST. ADILLA : Jurnal Ilmiah Ekonomi Syari’ah, 8(1), 119-131. https://doi.org/https://doi.org/10.52166/adilla.v8i1.7439
Section
Articles
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