Implementasi Pelayanan Administrasi Kependudukan Kota Malang

Abstract

Policy implementation is a government action in regulating and taking care of
people's needs in various affairs including fulfilling basic population services for the
community. The purpose of this paper is to analyze the implementation of basic population
services at the Malang City Population and Civil Registration Service. The research method
using qualitative descriptive shows that the services of family cards and identity cards according to the Community Satisfaction Survey are very good results. Meanwhile the results
of the implementation according to Edward III aspects of communication have gone well
through the process of communication between the service staff and the community. Resource
aspects experience barriers to human resources of high school graduates and some are
elderly. The capacity of internet service networks is still not optimal and wasteful of the
budget because all services are not online systems. The aspect of disposition, gives an attitude
to the apparatus that with the provision of incentives and benefits they are able to carry out
services that are not from the community. This is due to the formulation of this policy through
the government institutions of the city of Malang so that they must be able to carry out their
duties as well as possible. Aspects of the Bureaucratic Structure, provide Standard Operating
Procedures (SOP) as guidelines for the duties and functions of the apparatus in serving the
community. for this reason, good service is needed by paying attention to aspects of human
resources and facilities that support the effectiveness of population services at the Malang
City Population and Civil Registration Service Keywords: Implementation, Public Policy, Basic
Population Services.